A marvellous job
"Aitken Spence Hotels selected Kim to develop new web copy for our luxury brand, Heritance Hotels. Her work was highly recommended to us from UK-based sources.
"Our company can proudly say that we manage the largest portfolio of hotels in Sri Lanka, with a heavy presence in the Maldives and also in India and Oman. We place very high emphasis on our web presence and aim to achieve optimum results.
"Kim did a marvellous job identifying the unique selling points of each of the Heritance Hotels and presenting them in a most appealing and exciting context to our target audience. She was able to bring out the best of our luxury properties.
"She is professional, efficient and flexible - a delight to work with. Highly recommended."
Charmarie Maalge, Advisor Sustainability/Corporate Communications, Aitken Spence Hotel Managements Pvt Ltd, 25 October 2011
Clear focus and drive
"The launch of a magazine in India is an extremely important project for Which? and we have benefited enormously from Kim's clear focus and drive to get things done. Following an effective transfer of know-how to the local team we are delighted to be able to retain her as an editorial consultant on a part-time basis after the magazine launch.
"We wish her well in developing her own business and would highly recommend her services to other employers and organisations."
Martin Webster, Finance & Operations Director, Which?
Makes things happen
"Kim shook up the Welcome to Britain campaign, implementing a restructure and setting up a regular schedule of meetings and progress milestones. She also improved the communications strategy, producing regular attractive newsletters to keep the numerous parties informed and motivated.
"The role demonstrated Kim's ability to develop effective and cordial working relationships with a wide range of partners from national and local government and other public bodies as well as the private sector. She is confident and experienced and can work and brief at a senior level.
"Kim's drive and persistence ensure that she makes things happen. Her organisational skills are first rate, and she is extremely reliable. I would recommend her services without reservation."
Patricia Yates, Director of Strategy and Communications, VisitBritain
Unique and talented individual
"I would definitely recommend Kim for high-impact integrated marketing projects and complex business development projects where attention to detail, accuracy of information and on-time delivery are critical. In the year we worked together I had complete confidence in Kim's approach to project management and her ability to co-ordinate private and public sector activity in multidisciplinary teams.
"Kim's experience, technical ability and professionalism, along with her great sense of humour, are what set her apart from other consultants in a similar discipline. A unique and talented individual who I would certainly work with again."
Sarah Barrett, Head of Group Customer Experience, Manchester Airport Group
Able to reach out to people
"Kim has brought to the team her vast experience and understanding of the brand and the consumer, which has been invaluable. She has been able to translate ideas and ideals built over several decades in the UK into a set of benchmarks for the Indian version of the brand.
"Her planning abilities are far superior to most editors I have worked with in my career and she is able to extract quality work from her colleagues in demanding situations without ever being overbearing.
"Kim is a highly skilled editor and a tough taskmaster (and by no means an 'easy' client) but she is affable, easy to get along with and is able to reach out to people. I have both personally and professionally enjoyed working with her and can say on behalf of my team that we have all learned from her."
Rajesh Tahil, Director, Hill Road Media, Mumbai
"I have worked with many editors during my time at Which?, and can confidently say that Kim is an excellent one. What strikes me most is her professionalism - she keeps the customer at the forefront of her thoughts. I have also been impressed by her attention to detail, and raft of good ideas on individual projects. She is also pleasant to deal with on a day-to-day and longer term basis."
Christopher Christoforou, Principal Researcher/Writer, Which?